Complaint No. 713317: Magdy and Sama, a retired couple in their 60s, live quietly in their Cairo apartment. Their calm routine is disrupted when their fridge breaks down. What should be a simple repair spirals into a bizarre, months-long battle with a shady maintenance company. As the fridge remains unfixed, so does everything else, pushing them to confront not only the cracks in the system but also in their own sense of purpose.